Your satisfaction is important to us. If you’re not completely happy with your purchase, we’re here to help.
🕒 Return Window
We accept returns within 30 days of your order’s delivery date. Unfortunately, returns requested after 30 days will not be accepted.
✅ Return Eligibility
To qualify for a return:
- Your item must be unused and in new condition.
- It must include original packaging and all included components.
- A valid proof of purchase (order number or receipt) must be provided.
❌ Non-Returnable Items
Due to hygiene and safety reasons, some items cannot be returned, including:
- Gift cards
- Downloadable or digital products
- Custom-designed or personalized items
- Items marked “Final Sale” at the time of purchase
📝 Please do not return your item directly to the manufacturer.
🔁 Exchanges
We only replace items if they are defective, arrived damaged, or are the incorrect product.
If you need an exchange for the same item, email us at: service@orvexiona.com with your order details and photos (if applicable).
💸 Refunds
Once your return is received and inspected, we’ll notify you of the approval status.
- Approved returns will be refunded to your original payment method.
- Refunds typically take 5–7 business days to process after approval, depending on your bank.
⏱ Late or Missing Refunds
If your refund seems delayed:
- Check your bank or credit card statement again.
- Contact your provider — some banks take a few days to post the refund.
- Still need help? Contact us at service@orvexiona.com
🎁 Gift Returns
If the item was marked as a gift during checkout and shipped to you directly, we offer store credit of equal value upon return.
📦 Return Shipping
To initiate a return, ship your item to:
Orvexiona Returns
📍 [Insert Full Return Address]
- Customers are responsible for return shipping costs.
- Original shipping charges are non-refundable.
- For high-value items, consider using a trackable service or shipping insurance — we can’t guarantee receipt of returned items.
🤝 Need Help?
We’re here to assist you.
📩 Email us at: service@orvexiona.com
We aim to respond within 1–2 business days.
Important Notes:
- All returns are subject to inspection and approval.
- We reserve the right to deny refunds or exchanges if the product does not meet return criteria.
- Sale items are final sale and cannot be refunded unless defective.